Returns & Refund Policy

At Lovly Company Pty Ltd, we strive to provide you with high quality products and excellent customer service. We understand that there may be instances where you may need to return a product or seek a refund. Please review our Returns and Refund Policy below to ensure a smooth and hassle-free experience.

 

Quality Check Process:

All items undergo a thorough quality check before they are dispatched to our customers. We take great care to ensure that the products meet our high standards.

 

Damaged Items:

In the unlikely event that you receive a damaged item, we request you to follow the steps below:

 

Notification:

Please send an email to lovly.co.ltd@gmail.com within 24 hours of receiving the damaged item. Include your order number, a detailed description of the damage, and clear photos showing the damage.

 

Verification:

Our customer service team will review your email and may request additional information or images to verify the damage.

 

Resolution:

Once the damage is verified, we will provide you with instructions on how to return the damaged item. We offer: (a) replacement dependant on availability, (b) exchange, or (c) store credit up to the value of goods, depending on the circumstances.

 

Returns Process:

If you wish to return an item for reasons other than damage, please follow these steps:

 

Initiate Return:

Send an email to lovly.co.ltd@gmail.com within 24 hours of receiving your order. Clearly state the reason for the return and include your order number.

 

Approval:

Our customer service team will review your request and provide instructions if the return is approved. Please note that not all returns may be accepted.

 

Return Shipping:

If your return is approved, you will be responsible for shipping the item back to us in its original condition and packaging. We recommend using a trackable shipping method. Return shipping cost will not be refunded.

 

Refund/Exchange:

Upon receiving the returned item and verifying its condition, we will process a store credit or exchange as per your preference.

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